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If you have any questions, please email us at info@fancycuppa.com or fill out the form below.
Frequently Asked Question
What's in each box?
No chemicals, no additives. Just premium specialty-grade decaf coffee. Each one has its own vibe with different roast levels and flavours to enjoy instantly, minus the caffeine chaos.
BRIGHT box contains light roast instant decaf coffee in sachets.
COZY box contains medium roast instant decaf coffee in sachets.
BOLD box contains dark roast instant decaf coffee in sachets.
SAMPLER box contains a mix of BRIGHT, COZY, and BOLD sachets.
How is InstaDecaf made?
We team up with local roasters to carefully roast select, naturally decaffeinated coffee beans, then turn them into instant crystal powder and package every batch right here in Canada.
What decaffeination process is used?
Our InstaDecaf coffee uses Swiss Water® process which uses pure water to remove 99.9% of caffeine. It's a natural way to ditch caffeine that avoid harsh chemicals like methylene chloride commonly found in other processes, and still keep that full, rich coffee flavour. That's what makes our decaf so good.
How many cups does 1 box make?
That’s entirely up to you. Add less water for a richer, espresso-like cup, or more for an Americano style. However if you prefer a guideline, 8oz is a great starting point.
Why don’t you offer bulk packaging?
Because we want quality comes first.
Freeze-dried coffee is highly sensitive to oxygen and moisture, which can quickly lose flavour. To ensure every cup tastes as good as the last, we pre-packaged with enough amount for 1 cup, and use high-grade oxygen- and moisture-barrier packaging to prevent flavour loss.
Bulk containers require repeated opening and closing, which accelerates flavour loss, which is something we’re not willing to compromise on.
Should I drink hot or cold?
Why choose? We’ve got you covered either way. Cozy up with hot water (we recommend around 75°C-90°C to keep the coffee’s flavour just right), or chill out by mixing with ice after it’s fully dissolved. Mix it, sip it, love it however you like!
Do you offer free shipping?
Yes, we offer free standard shipping across Canada on orders over $60.
What happens if I don't like it after purchasing?
We want you to truly love your peaceful ritual. If you’re not satisfied with your first purchase, just email us at
Do you do wholesale?
Yes! For wholesale inquiry, just reach out to us at info@fancycuppa.com.